This website www.myfamilyfitness.com is operated by FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC.
Throughout the site, the terms “we”, “us” and “our” refer to FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC only.
FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Magento. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The Site and all information displayed are owned by FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC and are protected by copyright and other intellectual property laws. You may not modify, publish, transmit, transfer, sell, reproduce, create distribute, repost, display or in any way commercially exploit any of the content.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
While we try our best to provide high-quality products at the best prices, however, we do not guarantee that our prices will be lowest in the market. The prices listed on the site are not subject to comparison with the same or similar products available through other online or offline channels. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if and wherever applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products as they appear physically. We cannot guarantee that your computer monitor's color display will be accurate, as computer monitors, and screens of electronic devices vary.
We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time as we deem fit. Any offer for any product or service made on this site is void where prohibited.
We do strive to fulfill your needs to the best extend possible and to your complete satisfaction however we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our service, currently or in future, may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by the law of the land we operate in. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or Emirates regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of My Family Fitness LLC, Dubai.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - MISCELLANEOUS
While it is the Company’s objective to make the Site accessible 365 days round the clock, My Family Fitness LLC reserves the right, in its sole discretion, to interrupt, suspend or terminate the service from time to time due to circumstances both within and outside of the control of the Company like computer virus, bugs, technical problems or other routine maintenance
We at FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC reserve the right, at our sole discretion, to refuse or cancel any order due to inaccuracies or errors in the product or pricing information, or any defect regarding the quality of the product.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
Please note that the products on our www.myfamilyfitness.com website are designed for
Home use only products carry a home use warranty alone. Equipment purchased from our website and used in a non-domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.
In case of semi-commercial product/equipment, the warranty will be available under both instances- for home use as well as commercial use.
If you are planning to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please contact our Commercial Department on +971 56 412 7900 or email [email protected] to advise you on the suitable equipment.
FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC ‘Normal Price' is usually the Manufacturer's or Supplier's suggested Retail Price and may include carriage where applicable. On imported and 'Own Branded' products, our 'Normal Price' is based on equivalent products in the market and can be quantified on request.
All products listed on our website are priced inclusive of VAT which is 5 %(percent)of product value after discounts, if and when discounts are applicable.
Free Delivery is applicable on all products above 100 AED across UAE, unless otherwise made free for all purchases from time to time as part of our promotional service to our valued customers.
Free installation is applicable on all equipment for assembling the same. No instances that involves drilling or boring for the purpose of fixing the equipment come under this.
FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC currently offers
However, Cash on Delivery payment option is applicable within United Arab Emirates only.
All new equipment sold by FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC through its website www.myfamilyfitness.com is covered by a minimum one (01) year manufacturing warranty including free maintenance/ service cost that also covers the labor cost.
In case of any damage, the equipment should be returned to us before 14 days from the date of purchase. We will be constrained to not entertain any replacements after the 14-day period and also for the cases where the equipment can be repaired.
At no point of time we store credit card details nor do we share customer details with any third parties for any purpose whatsoever.
FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC takes all of our customers feedback, suggestions and complaints seriously and our endeavor is to offer our valued customers the best possible service available, however if you feel we are lacking in our approach to customer complaints and/or in our responsiveness towards the valued customers, do write to us at [email protected] and we shall walk the extra miles in ensuring that we resolve all the issues to the best of our valued customers satisfaction.
For customer service please use the contact us page.
All prices quoted are correct at time of going to the web, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering.
Incorrect/Faulty goods must be returned to us before replacements will be dispatched.
We strive to keep the majority of the products listed on our website in stock at all times. Occasionally, despite our best efforts, some items may go out of stock. If you order an item that is out of stock, we will contact you within 24 hours (01 working day) and suggest a similar product/service, also will advise you when the item or of any comparable product/service is expected in our inventory and an expected date by which we can serve you.
Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorized by our staff.
YOUR RIGHT TO CANCEL AN ORDER
Free 5 days Return If you are not 100% satisfied with your purchase, you can return it for free and get a full refund. Just make sure to contact us within 3 business days from the day your order is delivered and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred, if any.
Once received the returned order, the refund payment will be processed in 7-14 working days
Returns: Fitness & Sports Equipment
All Fitness & Sports Equipment’s are not refundable once installed, if any mechanical defect on the equipment’s, the product shall be replaced or repaired free of charge.
Please note: our couriers do not collect any unpackaged goods.
All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address, please email us at [email protected]
No cancellation of order will be accepted after 14 days from delivery of goods.
Goods that we don't normally stock, are not part of our core product line or are specially specified by customers are classed as 'made to consumer specification' and therefore are not covered by distance selling regulations.
Our endeavor at FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC is to always keep product information as up to date as possible. However, specifications do change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product.
While every effort is made to provide accurate and up to date information, FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC cannot be held responsible for any errors or omission on our website or brochures.
Although FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC make all efforts to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be wrongly priced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
All orders made by you through this Website are subject to acceptance by us. We may choose not to accept your order for any reason and providing no payment has been taken nor any explicit acceptance of your order has been accepted, we will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
Any email or other electronic acknowledgement by us regarding receipt of an order placed by you does not constitute legal acceptance by us of your order.
While every care has been taken to ensure that this website is virus-free, My Family Fitness LLC accepts no liability for viruses or virus damage as result of using this website.
Nothing in these terms and conditions affect your statutory rights.
In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user's computer is/was infected with a virus or malicious software. FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC or its associated partners and employees cannot be held responsible in such a scenario or circumstance.
FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC reserves the right to refuse a delivery or honor an order from a customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. FAMILY ACTIVE SPORTS EQUIPMENT TRADING LLC also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.
This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.