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Returns & Exchanges

Standard Return Policy

With our simple returns process, you can shop online worry-free. If something doesn’t work out, you can send most items back within 14 days of delivery.*

  • Start the return process within 14 days of receiving your item.
  • Product must be in new or unused condition, with all original product packaging, inserts, and accessories.
  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, etc.
  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
  • Return the product as soon as possible so it arrives at our facility within 10 days of receipt of the item. (See Product-Specific Return Policies for exceptions)
  • We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.
  • However, once the installation of Fitness Equipment is done, under no circumstances, it shall be refunded. In case of any manufacturing defect in installed Fitness Equipment, it will be either replaced or repaired free of cost.

How to Return an Item Click here to log in to My Account to fill out our return initiation form to receive your shipping label and return instructions.

Don’t have an account?

Call our customer support for further assistant. Defective Product and Returns Due to Our Error If there are mistakes with your order, or products arrive defective/damaged at the time of receipt,
we’ll make it right by:

  • Sending you replacement parts or accessories
  • Replacing the product
  • Issue a credit note or refund**
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply and/or a partial refund may be issued

**See our Product-Specific Return Policies for specific item exceptions and policies.

Products Returned After 14 days

Did you miss the 14-day return window? Great news! You may still start a return after 14 days, but you may get a partial refund depending on the following:

  • Condition of the merchandise
  • Cost of the original and/or return shipping charges deduction from your refund
  • If we send you a replacement item, we need to receive the original item at our warehouse within 10 days of you starting the return process. Otherwise, we will charge you the full price for the replacement.

Please contact Customer Care if you need to return an item outside the 14 return time frame.


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